Return Policy
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Returns Policy
Returns Policy
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 14 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form. Returns are sent at your expense.
*both the packaging and the goods themselves must remain intact, unworn and unwashed. We cannot refund or exchange items where tickets or tags have been removed. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
Please allow 7-10 working days from receipt of a return for us to process a refund or exchange. Once a refund is processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the confirmation email, please allow a further 5-10 working days for the refund to clear into your account. This time frame is dictated by Paypal, your bank or card issuer and is outside of our control. Your refund will be credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
Please return items to: MB "Princesems.lt" Justiniskiu str. 28A-32, Vilnius LT-05242.
Part of order is missing: regrettably mistakes can happen. If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. Please email info@princesems.lt or call +370 657 67765.
Lithuanian Returns and Exchanges
Returns: Should you wish to return an item in its original condition* within 14 days of receipt please complete the returns form or email info@princesems.lt. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
Exchanges: If you require a different size or colour of the same item, please follow the returns procedure and return the item including a completed Returns Form requesting the different size/colour and we'll do our best to get one out to you upon receipt. If the new size/colour is unavailable we will refund your order and email to inform you. Return postage charges are non-refundable unless your order was faulty or incorrect.
If the item you received is faulty or not what you originally ordered, please complete your return form and return to the address above. Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing or use.
International Returns and Exchanges
International Return postage: If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund returned items lost in the post. Please contact our customer service team by email at info@princesems.lt or by phone on +370 657 67765 to book in the faulty/incorrect return. If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in Lithuanian customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our clothes.
If you think the item you received is faulty or incorrect, please contact our customer service team by email at info@princesems.lt or by phone on +370 657 67765 to book in the faulty/incorrect return. We will then advise and assist you with the return. Please include as many details as possible about the fault.
Please feel free to email us if you need any further information: info@princesems.lt
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 14 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form. Returns are sent at your expense.
*both the packaging and the goods themselves must remain intact, unworn and unwashed. We cannot refund or exchange items where tickets or tags have been removed. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
Please allow 7-10 working days from receipt of a return for us to process a refund or exchange. Once a refund is processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the confirmation email, please allow a further 5-10 working days for the refund to clear into your account. This time frame is dictated by Paypal, your bank or card issuer and is outside of our control. Your refund will be credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
Please return items to: MB "Princesems.lt" Justiniskiu str. 28A-32, Vilnius LT-05242.
Part of order is missing: regrettably mistakes can happen. If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. Please email info@princesems.lt or call +370 657 67765.
Lithuanian Returns and Exchanges
Returns: Should you wish to return an item in its original condition* within 14 days of receipt please complete the returns form or email info@princesems.lt. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
Exchanges: If you require a different size or colour of the same item, please follow the returns procedure and return the item including a completed Returns Form requesting the different size/colour and we'll do our best to get one out to you upon receipt. If the new size/colour is unavailable we will refund your order and email to inform you. Return postage charges are non-refundable unless your order was faulty or incorrect.
If the item you received is faulty or not what you originally ordered, please complete your return form and return to the address above. Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing or use.
International Returns and Exchanges
International Return postage: If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund returned items lost in the post. Please contact our customer service team by email at info@princesems.lt or by phone on +370 657 67765 to book in the faulty/incorrect return. If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in Lithuanian customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our clothes.
If you think the item you received is faulty or incorrect, please contact our customer service team by email at info@princesems.lt or by phone on +370 657 67765 to book in the faulty/incorrect return. We will then advise and assist you with the return. Please include as many details as possible about the fault.
Please feel free to email us if you need any further information: info@princesems.lt
All additional taxes (customs, import, VAT) that are mandatory upon importation of goods into your country is paid by you. Our prices include item price and taxes of our country.
All additional taxes (customs, import, VAT) that are mandatory upon importation of goods into your country is paid by you. Our prices include item price and taxes of our country.