Terms & Conditions of purchase

Terms and conditions of purchase


1. CONCEPTS

1.1. Seller - MB "Princesėms.lt", registered address Olimpiečių st. 3, Vilnius, legal entity code 304887677, VAT payer code LT100012792015. The seller's contact information can be found in the "Contacts" or "Contact Us" section.
1.2. Electronic store - electronic store located on the website at www.princesems.lt.
1.3. Buyer - a person who orders or purchases goods in the Electronic Store.
1.4. Working day - every day of the week, with the exception of Saturday and Sunday and public holidays, which are declared non-working days in accordance with the legislation of the Republic of Lithuania.
1.5. Personal data - Buyer's data specified in the Privacy Policy.
1.6. Privacy policy - a document approved by the Seller, which provides the main provisions regarding the collection, storage, processing and storage of Personal data and other related aspects, using this electronic store.
1.7. Rules - these purchase rules, which describe the provisions related to the purchase of goods in the Electronic Store.
1.8. Account - the result of the Buyer's registration in the Online Store, which creates an account that stores the personal data provided by him and data about orders in the Online Store.


2. GENERAL PROVISIONS

2.1. These Rules are a legal document that the Buyer and the Seller must comply with. The rules provide for the rights and obligations of the Buyer and the Seller, other conditions of the purchase-sale contract and provisions related to the purchase in the Electronic Store. Before ordering goods in the Electronic Store, we recommend that you carefully read the Rules and Privacy Policy and make sure that you understand them properly. If you do not agree with the provisions of the Rules and/or Privacy Policy, you should not use the Online Store.
2.2. The following have the right to buy in the Electronic Store:
- able-bodied natural persons, i.e. i.e. persons who have reached the age of majority, whose capacity is not limited by court order;
- minors between the ages of 14 and 18, who have the consent of their parents or guardians, except in cases where they dispose of their income independently;
- legal entities acting through authorized representatives;
- authorized representatives of all previously mentioned persons.
2.3. By placing an order in this Online Store, the Buyer confirms that he has the right to purchase goods in the Online Store.
2.4. In order to confirm the correctness of the data provided when registering the Account in the Electronic Store, an email is sent to the Buyer requesting to confirm the data provided.
2.5. The goods are considered ordered when the Buyer receives confirmation at the e-mail address specified by him that the Buyer's order has been processed. If the buyer chooses to pay for the goods at the time of placing the order, the order starts to be executed after the money is credited to the Seller's bank account.


3. RIGHTS AND OBLIGATIONS OF THE BUYER

3.1. The right to refuse the contract of purchase and sale of goods
The buyer, when buying as a consumer, has the right to withdraw from the contract within 14 days without giving any reason. The contract withdrawal period will end 14 days after the day on which the Buyer or a third party indicated by the Buyer, other than the carrier, acquires physical possession of the goods or, where the user has ordered more than one item in one order and they are delivered separately, 14 days after the day on which the Buyer or the Buyer indicated a third party other than the carrier has acquired physical possession of the final goods.
In order to exercise the right to withdraw from the contract, the Buyer can provide information about this by logging into his Account and providing information about the return in the "Orders" section. If the Buyer purchased the product without registering an Account, he can inform about the return of the product by replying to the e-mail sent to the Buyer informing about the order confirmation, or by filling out the return form in the "Return form" section. In order for the Buyer not to miss the withdrawal period, it is sufficient to notify the intention to exercise the right to withdraw from the contract before the expiry of the withdrawal period. If the Buyer decides to use the right to withdraw from the purchase-sale contract, no later than within 14 days from the date of receipt of the Buyer's notice of withdrawal from the purchase-sale contract, the Buyer returns the product(s), and the Seller returns the entire amount received to the Buyer, except for the costs of delivery of the product. When returning goods in a way other than that specified in Rule 3.5. point, direct return costs are paid by the Buyer. The money paid is returned to the same payment method that the Buyer used for the initial payment transaction, returning the funds to the Buyer's account from which the goods were paid for. The Seller is not responsible for the incomplete or delayed order for the returned goods, if the Buyer incorrectly provides the data required for the return. The buyer must send the goods back to the seller or return them to the store, whose address is given on the website of the Electronic Store, immediately and in any case no later than 14 days from the day on which he submitted to the Seller a request for the purchase of goods - refusal of the sales contract.
The seller has the right not to carry out the refund procedure until he receives the returned goods. The buyer is responsible for the decrease in the value of the goods due to actions that are not necessary to determine the nature, characteristics and functioning of the goods.
3.2. Return of goods according to Rules 3.1. clause conditions
The buyer can exercise the right specified in Clause 3.1 of the Rules only under all of the following conditions:
- the product has not been damaged or its appearance has not changed substantially;
- the product has not been worn and its usable properties have been preserved;
- the product has all intact and uncut internal and external labels that were on it at the time of purchase, if the returned product is gift-wrapped in a box, it must also be returned undamaged, etc. If the labels have been removed, the Seller has the right not to accept goods without labels, as a result of which additional costs are incurred (production of a new label, approval) or the removal of such labels cannot be restored, the product loses its originality.
The buyer does not have the right to withdraw from the contract in accordance with Rule 3.1. return goods that have been unpacked after delivery and are unsuitable for return due to health protection or hygiene reasons: tights, stockings, socks and similar goods, underwear, nightgowns, pyjamas, bras and similar goods in accordance with the procedure provided for in point
3.3. Changing the product size
If the product purchased by the Buyer is of the wrong size, the Buyer can change the returned product to another size or return the purchased product and recover the money paid and order a product of the correct size, except for products specified in legal acts, which the Buyer does not have the right to change (return). In this case, the Buyer will be obliged to return the product of the wrong size and other provisions of the Rules will be applied, provided for in Rule 3.1. and 3.2. in points.
3.4. The right to return a defective product
The buyer who has purchased a low-quality product has the right to submit a request to the seller within 2 years from the delivery of the product to the buyer. In this case, the Buyer must contact the Seller by e-mail. to the e-mail address or phone number specified in the section "Requisites" or "Contact us" of the Electronic Store and provide information about your name, surname, reason for returning the product, order number or invoice number confirming payment for the product, contact details (phone no. . or e-mail address), the bank account number and the name of the bank where this account is located, if the Buyer's request requires the return of the money paid for the product or part of it to the Buyer's account, and one of the following requirements:
- remove the defects of the item (repair the item);
- replace a product of unsuitable quality with a product of suitable quality;
- reduce the price of the product;
- refund the price paid.
The product will be considered to be of good quality if (i) it corresponds to the description and features indicated in the Online Store (ii) it is suitable for normal use like other products of the same type (iii) the quality and features of the product are such as can be expected from another it goods belonging to the same type.
Products sold in the e-shop, especially handmade products, can be made using natural materials. Some features, such as twill variations, knit or color texture, are not considered defects or deficiencies. Only the highest quality materials are used in the production of the goods, but their natural characteristics are inevitable and should be accepted as part of the individual appearance of the goods.
Each item must be cared for and washed according to the instructions on the care labels. Seller will not accept returns if they have not been properly worn or cared for.
After submitting the request, the product can be returned to the "Princesems" store, specified on the website of the Electronic Store, by sending it through Omniva, LP Express parcel self-service terminals or via courier. Read more about returns in the Return Policy. The Seller will carefully check the returned product and inform the Buyer at his e-mail address within a reasonable period of time with information about whether one of the Buyer's requirements specified in this clause will be fulfilled. The amount paid for the product will be returned or the product will be exchanged within 14 days from the day on which the Buyer was sent an email confirming the refund or replacement of the product.
If the Buyer requests a refund of the price paid for a defective product and such a request is justified, the Buyer will be refunded the entire amount paid for the product, including the delivery costs associated with sending the product, as well as the costs of returning such product. The amount is returned in the same way that the Buyer chose when purchasing the product.
3.5. Methods of return
The Buyer can return the goods in the Seller's store, specified on the Electronic Store's website (the usual cheapest delivery method offered in the Electronic Store), by sending them through Omniva, LP Express parcel self-service terminals or by courier. After choosing any of the previously mentioned return methods, the goods are returned at the Buyer's expense, except in cases of exchange and in the case of poor-quality goods (defects).
3.6. The buyer must pay for the purchased goods and accept them in accordance with the procedure provided for in these Rules. If the Buyer, during the delivery of the goods, refuses to accept the goods without valid reasons, the Buyer must cover the costs of returning the goods at the Seller's request. Also, the Buyer undertakes to reimburse the expenses that the courier requires to cover, when the Buyer does not receive the goods at the time agreed with the courier.
3.7. The buyer undertakes to protect and not disclose to third parties access to the Account data. The Buyer is responsible for saving the account login data provided to him, as well as for any actions (transfer of data, submitted product orders, user comments, etc.) that are performed in the Online Store after logging in to the Account and the resulting consequences. If the Buyer loses the login data to the Account, he must immediately inform the Seller about this at the phone number or e-mail address specified in the section "Details" or "Contact us".
3.8. The Buyer is responsible for ensuring that the Buyer's data provided in the Online Store are accurate, correct and complete. If the data provided by the Buyer in the Online Store changes, he must update them in the "My Account" section. In no case shall the Seller be liable for damages suffered by the Buyer and/or third parties due to the Buyer specifying incorrect and/or incomplete personal data or failing to change or supplement the data after they have changed. If the Buyer provides Personal Data of third parties while using the Electronic Store, the Buyer is responsible for the legality of the submission and use of such data.
3.9. If there is a problem with the product purchased in the Electronic Store, the Buyer can contact the e-mail address or phone number indicated in the Electronic Store section in the section "Requisites" or "Contact us". The Buyer also has the opportunity to submit a request/complaint to the State Office for the Protection of Consumer Rights (Vilniaus st. 25, 01402 Vilnius, e-mail p. tarnyba@vvtat.lt, phone 852626751, on the website www.vvtat.lt, for its territorial divisions in counties ) or fill out the application form on the Electronic Dispute Resolution platform at ec.europa.eur/odr/.


4. SELLER'S RIGHTS AND OBLIGATIONS
4.1. The seller undertakes to make it possible to use the services of the Electronic Store, the operating conditions of which are determined by these Rules and other conditions published in the Electronic Store.
4.2. If the Buyer pays for the goods, but cannot be contacted within the specified deadline according to the chosen delivery method, the Buyer's order is canceled and returned to the Seller.
4.3. The Seller undertakes to deliver the goods purchased by the Buyer by the method of delivery chosen by the Buyer, under the conditions stipulated in the Rules.
4.4. When, due to unforeseen circumstances related to the supply of goods or the fact that there are no goods left in stock, the Seller is unable to deliver the goods purchased in the Electronic Store, the Seller has the right to terminate the sales contract by informing the Buyer. In such a case, the Seller may offer the Buyer a similar product of the same or higher quality and value, informing the Buyer about this through one of the contact details provided by the Buyer. If the Buyer refuses to replace the product provided in the order with the product offered by the Seller, the Seller undertakes to return the money paid by the Buyer within 5 working days to the Buyer's account from which the payment was made. If, within 2 (two) working days from the submission of the offer, the Buyer confirms his consent to the replacement of the product with the product offered by the Seller through one of his contacts, the Seller undertakes to pay the resulting price difference. If the Seller cannot offer the Buyer a similar product of the same or higher quality and value, the list of goods in the order is adjusted by removing the product that the Seller cannot deliver and returning the price paid by the Buyer for this product, and the Buyer is informed about the changes to the order and the further execution of the changed order.
4.5. The Seller reserves the right to remove any product from the Online Store at any time and to remove or change any information on the Online Site. The Seller makes every effort to fulfill each Buyer's order, but there may be exceptional circumstances that force us to cancel the order after sending the order confirmation and the Seller reserves the right to do so at any time.
4.6. If the Buyer decides to withdraw from the purchase and sale contract and informs the Seller about it in the manner provided for in Chapter 3 of the Rules, the Seller shall return the amount paid by the Buyer in the manner provided for in Chapter 3 of the Rules.
4.7. If the Buyer uses the Electronic Store in violation of these Rules, tries to harm the stability and security of the Electronic Store or otherwise violates the legislation of the Republic of Lithuania, the Seller has the right to limit the Buyer's use of the Electronic Store or cancel the Buyer's Account without warning. In any case, the Seller will not be responsible for any loss or damage caused by an attack on information systems, a virus or other software or technologically harmful or harmful material that may affect the computers, IT equipment, data or materials of persons using the Electronic Store due to the Electronic Store use or download of its content, as well as sites to which it is directed.
4.8. If the Electronic Store contains links to other websites and information of third parties, the aforementioned links are provided for informational purposes only and the Seller does not control these websites, regardless of their content or information. Therefore, the Seller assumes no responsibility for any loss or damage arising from their use.


5. ORDER

5.1. The price of the product specified in the Online Store at the time of placing the order is final and valid for both the Buyer and the Seller, except for obvious errors. If the Seller determines that the price of any goods ordered by the Buyer is incorrect, the Seller will inform the Buyer as soon as possible and the Buyer will be given the option to confirm the order with the correct price or to cancel the order. If the Seller is unable to contact the Buyer, the order will be considered canceled and all amounts paid by the Buyer will be returned to the Buyer. Prices may change at any time, but except in the circumstances noted above, price changes will not affect orders for which the Seller has sent an order confirmation. Prices in the Electronic Store are indicated in euros, including VAT. The price of the Product increases with the addition of the Product delivery costs, which depend on the chosen delivery and payment methods.
5.2. The Buyer can order and purchase goods in the Electronic Store in one of the following ways:
- by registering in the Electronic Store and creating an Account, specifying mandatory data during registration. The Buyer can log in to his Account by entering the e-mail address specified during registration and the password invented by the Buyer;
- without registering an Account in the Electronic Store. In this case, the Buyer must indicate his name, surname, e-mail address, telephone number, and information about the delivery address.
5.3. Order confirmation will be sent to the Buyer at the Buyer's e-mail address specified at the time of order confirmation.


6. PRICE AND PAYMENT FOR GOODS

6.1. Payment for goods can be made via electronic banking, direct transfer, payment via the Paypal system or payment for the goods at the time of collection.
6.2. The buyer undertakes to pay for the goods immediately, except in cases where payment by postal machine is chosen. When payment by bank transfer is chosen, the Buyer must make the payment within 2 working days. If the payment is not made within the specified term, the Purchase Agreement between the Buyer and the Seller is considered not to have been concluded. In all other cases, when immediate payment is selected, after the Buyer has paid for the order, the goods order will be formed.
6.3. The Buyer agrees that the Seller will provide the invoice in electronic form.
6.4 When the buyer pays for the order by post office and later returns it, additional fees may apply for settlement through intermediaries (in this case through delivery companies). These additional costs related to payment by postal machine are paid by the Buyer.


7. DELIVERY AND COLLECTION OF GOODS

7.1. When purchasing goods in the Electronic Store, the buyer chooses the method of delivery of the goods and provides the exact delivery address of the goods.
7.2. The buyer undertakes to accept the goods himself. If he cannot accept the goods himself, and the goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
7.3. The goods offered in this Electronic Store can be delivered in Lithuania.
7.4. Delivery methods and price:
7.4.1 Local delivery:
- pick-up at the store indicated on the website of the Electronic Store is free;
- shipping via Omniva, Venipak or LP Express parcel self-service terminals - free of charge if the order amount exceeds 60 EUR, otherwise the price is from 2.29 EUR to 3.99 EUR*.
- shipping via Lithuanian Post - 4.99 EUR*,
- via local the Bus Station 4.99 Eur*,
- by local courier - free of charge if the order amount exceeds 150 EUR, otherwise - 5.99 EUR*.
7.4.2 Worldwide delivery:
- Europe delivery by courier - free of charge if the order amount exceeds 200 EUR, otherwise - 15.99 EUR*.
- other countries – ask for the price.
* Prices may change based on currently valid partner offers. Delivery fee is applied per order. The exact amount of the delivery fee is indicated to the Buyer in the Online Store before the order is confirmed. The amount of the delivery fee will not be changed after the order is confirmed.
7.5. After confirmation of the order, the goods are sent within 1-2 working days by the shipping method chosen by the Buyer. Further delivery of goods is carried out by selected delivery services. Orders are usually delivered within 2-5 business days, except for holiday periods when delivery may take longer. The terms of delivery of goods are given when choosing a shipping method. They are preliminary and subject to change.
7.6. The Seller is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or due to circumstances beyond the Buyer's control.
7.7. After receiving the goods, the Buyer must check the condition of the shipment (whether the outer packaging is damaged) and sign the shipment transfer and acceptance document. After the buyer signs the shipment transfer and acceptance document, the transferred shipment is considered to be in good condition. Having noticed that the package of the delivered package is damaged (crumpled, wet or otherwise externally damaged), the Buyer must note this in the shipment transfer and acceptance document, when the goods are delivered by the courier - write a package damage report, and inform the Seller about it. If the Buyer does not perform these actions, the Seller is released from responsibility for damage to the goods and for inconsistencies in the composition of the goods, if these inconsistencies can be determined by inspecting the outside of the goods. Buyers who pick up parcels at parcel self-service terminals and notice discrepancies must immediately inform the Seller.
7.8. The characteristics of all sold goods are indicated in the Electronic Store, in the description attached to each item. The Seller is not responsible for the fact that the color, shape or other characteristics of the goods in the Electronic Store may not correspond to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.


8. PROCESSING OF PERSONAL DATA

The personal data provided by the buyer are processed according to the procedure and conditions specified in the Privacy Policy.


9. FINAL PROVISIONS

9.1. The seller reserves the right to change and supplement these Rules and other documents related to these Rules at any time. Additions or changes to the rules take effect from the day of their publication, by announcing them in the Electronic Store. If the Buyer does not agree with the new version of the Rules, partial additions, changes, the Buyer has the right to refuse them, provided that the Buyer loses the right to use the services of the Electronic Store. When purchasing in the Online Store, the rules valid at the time of placing the order apply.
9.2. The parties are released from fulfilling their obligations under these Rules, if they cannot be fulfilled due to unforeseen and circumstances beyond the will of the parties, which are provided for by the Government of the Republic of Lithuania in 1996. July 15 by resolution no. 840 in the approved Exemption from liability in case of force majeure rules and other legal acts of the Republic of Lithuania.
9.3. All copyrights and other intellectual property rights to the textual or graphic content of the Electronic Store belong to the Seller or a third party providing the content. It is prohibited to use or distribute the contents of the Electronic Store without the written consent of the Seller.
9.4. The Seller does not assume any risk and is unconditionally released from responsibility if the Buyer has not familiarized himself with these Rules in detail, although he was given such an opportunity.
9.5. Relations arising on the basis of these Rules shall be governed by the law of the Republic of Lithuania. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
9.6. Persons using this Online Store agree that the majority of communication with the Seller will take place electronically. The Seller will contact the Buyer by e-mail or provide information by announcing it in the Online Store. The buyer sends all messages and questions by e-mail or submits them by contacting the phone number specified in the section "Details" or "Contact us" of the Online Store.